Every Pebble and Pask product is designed here on North Vancouver Island and printed in Canada, and we want you to love what arrives at your door. If something isn’t right, we’re here to help. Here’s how returns, refunds and exchanges work.
Returns
Changed your mind? You’re welcome to return unopened, unused items in their original packaging within 30 days of delivery.
Because calendars are made for a specific year, 2027 calendars must be returned by January 31, 2027, even if your 30 days haven’t passed yet.
For change-of-mind returns, return shipping is the customer’s responsibility. If the return is due to our error, we’ll cover the cost.
Final sale items
The following items can’t be returned or refunded, unless they arrive damaged or there’s an error on our part:
- Digital downloads, such as wallpapers and printable planner pages
- Sale items
- Opened sticker sheets
How to start a return
- Email us at info@pebbleandpask.com with your order number and the item you’d like to return.
- We’ll reply with return instructions and help arrange the best shipping option for you, whether that’s Canada Post or a courier.
- Please wait for our reply before sending anything, so your return doesn’t go astray.
Local pickup orders
If you picked up your order in Port Hardy or Port McNeill, you’re welcome to return it in person. Just email us first and we’ll arrange a time that works.
Damaged or lost orders
Damaged on arrival: We pack every order with care, but sometimes the journey is rough. If your item arrives damaged, email a photo of the damage and the packaging to info@pebbleandpask.com within 7 days of delivery. We’ll send a replacement or a refund, your choice, and you won’t need to send the damaged item back.
Lost in transit: If your parcel hasn’t arrived, let us know. We’ll work with Canada Post or FedEx to track it down, and once the carrier confirms it’s lost, we’ll replace your order or issue a refund.
Refunds
Once we receive and inspect your return, we’ll email you to confirm whether your refund is approved. Approved refunds go back to your original payment method. Depending on your bank or card provider, it may take a few business days for the refund to appear on your statement.
Original shipping charges are refunded only when the return is due to our error or the item arrived damaged.
Gifts
Refunds are always issued to the original purchaser’s payment method. If you received a Pebble and Pask item as a gift and something isn’t right, get in touch and we’ll do our best to help.
Exchanges
If you’d like to swap an item for something else, the simplest way is to return the original for a refund and place a new order. If the exchange is because of a damaged item or our error, email us and we’ll take care of it.
Questions?
We’re always happy to hear from you. Email info@pebbleandpask.com and we’ll get back to you as soon as we can.